Digital Phone Company was established in 1994 and has been supplying mobile phones to the people of East Anglia ever since. Many of our customers have been with us for more than 20 years because of the local, personal service they receive.
Our shops can be found dotted throughout the market towns of Norfolk and Suffolk and so prevent the need to travel to big cities or spend hours on the phone to call centre’s abroad. Many of our store managers are part of the local community and known by name!
30 years of experience has taught us that your mobile phone journey does not end the second you walk out of a store with your new device. Technology goes wrong from time to time and it’s constantly evolving.
What do you do when your phone needs an update but you don’t know how? Who do you call if your memory is full, you don’t know how to install an app or send a photo? What happens if you need to query your bill?
Large networks now have dedicated areas of their city stores for answering these questions but will often charge up to £30 for a half an hour appointment to simply import some contacts!
Every pay monthly customer of Digital Phone Company can save themselves the big journey, big queue and bigger receipt through complimentary access to our Customer Care Charter.
What is the Customer Care Charter….?
The Digital Phone Company Customer Care Charter provides unlimited, free support, training and servicing for the entire duration of your pay monthly agreement.
What does it cover?
- Complete set-up of your new device
- Basic training with your new device
- Data transfer from your old device
- Unlimited technical support
- Enhanced network support in-store
- In-store WIFI hotspot for software updates
- Warranty repairs
- In-house repairs*
- Notification when your early upgrade is due
- Exclusive customer-only offers
- Priority in-store appointments/repair work
*Certain stores only, may take longer in some instances. Screen and battery repairs only.
How long is the service for?
As long as you have an active pay monthly agreement through Digital Phone Company.
What is it worth?
The charter is worth £120* based on £5 per month on a 24 month plan.
*Based on a 24 month agreement and the associated costs for reasonable support/servicing needed by non-DPC customers in this period.
Can supplementary users on my account benefit?
Absolutely! Any of the users on your account can make use of the service without you being in store.
How can I become a Digital Phone Company Customer?
Simply take out one of our excellent pay monthly mobile deals! The process will take about 20 minutes from start to finish where one of our experienced team will understand your needs and find the right handset and tariff to suit you.
Our pay monthly plans start from as little as £13 per month (inc.VAT) and we have a vast array of data options and smartphones in all of our stores. For more information, please visit our website or head into visit one of our friendly managers in Beccles, Cromer, Fakenham, Holt, North Walsham, Thetford, Swaffham or Wroxham.
